Terms & Conditions
Consent
I consent for my child to attend STAR Academy.
Policies and Procedures
I understand that STAR Academy has Policies and Procedures available for reference, and I agree to abide by them, including expectations and obligations related to myself and my child. Our Policies and Procedures index is set out in the schedule and they are available in hard copy at the front desk. Please speak to the club Manager if you wish to review the Policies and Procedures folder.
Legal Responsibility
I acknowledge that STAR Academy is a play setting and is legally responsible for my child while they are in attendance.
Care and Supervision
Once my child arrives at STAR Academy, they will be in the care of STAR Academy until collected and signed out by a staff member.
Information Updates
It is my responsibility to keep the Club Manager informed of any changes regarding my child’s information (e.g., contact details, medical conditions, dietary requirements).
Incident Reporting
I will be informed by staff of any accidents or incidents involving my child at STAR Academy.
Messy Activities
I accept that my child may participate in messy activities. It is my responsibility to ensure that my child is appropriately dressed.
Operational Hours
STAR Academy opens at 08.30. My child will not be admitted to STAR Academy premises before then.
STAR Academy closes promptly at 17:30. If I am going to be late, I will contact the Club Manager as soon as possible.
Late Collection Fees
If I do not collect my child by 17:30, I will incur a charge of £10 for each quarter hour or part thereof of such delay until collection to cover staff supervision costs.
Uncollected Children Policy
If my child is not collected by 18:00 and STAR Academy cannot reach me or any emergency contacts, STAR Academy will follow its Uncollected Children Policy (available for inspection at the front desk) and contact Social Services.
Property Security
While STAR Academy strives to ensure the safety of items, I accept that it cannot be held responsible for loss or damage to my child’s property.
Behaviour Policy and Procedures
STAR Academy’s Behaviour Policy and Procedures are available for inspection at the front desk. I understand that exclusion of my child may occur, and I will pay for any missed sessions in consequence of such exclusion unless otherwise agreed with the club Manager.
Contagious Illness
If my child has a contagious illness, I will observe the exclusion period for infection control as issued by Public Health Scotland, consulting staff if I am unsure. I will not leave or attempt to leave my child in the care of STAR Academy where my child has a contagious illness.
Booking and Payment
I will book my child into STAR Academy on a daily/weekly basis and pay promptly for all booked sessions, regardless of attendance, unless other arrangements are made with the club Manager. The fee structure and terms of payment are set out below:
Service Provider (please use our Care Inspectorate Registration Number for childcare vouchers)
STAR Academy is registered with the Care Inspectorate Registration number: CS2019375138.
Registration
When an enquiry regarding a place is made, parents/carers will be sent a link to our online booking platform.
If an induction visit is required, the child/ren and parent/carer will be invited at a mutually agreed time.
Booking Procedures:
Parents must complete the necessary registration/booking/medical form, contract, sunscreen and photo permission form, before their child/ren can attend.
Weekly booking:
Children can be booked for weekly blocks.
Daily booking:
Recognising that some families may only require occasional/ad hoc days, children can be booked on a day-by-day basis. We prefer 48 hrs notice of a required place to allow staffing rotas to reflect the number of children present, but we will always try to accommodate families.
Fee structure:
Please note that bookings are not secure until clear payment has been received. STAR Academy reserves the right to cancel bookings which have not been paid for by the cut off point specified below. Fees are charged at £44 per full day (08:30 – 17:30) & £27 per half day (08:30 – 12:30 or 13:30 - 17:30) Fees are reviewed annually.
Fees are payable in advance, Thursday by no later than 3.30pm for bookings for the following week.
Fees to be paid by electronic transfer or by childcare vouchers
Fees are charged for booked sessions if 48 hours cancellation is not given, whether the child attends or not
We offer a 10% discount for siblings attending
Please note that parents/carers will still be liable for payment if vouchers prove to be invalid.
Payment Details :
Please use your child's name as reference
Bank Transfer:
Company Name: STAR Academy Scotland Ltd
Sort Code: 090129
Account Number: 41963197
Childcare Vouchers:
• Edenred (P21306026)
• Sodexo (912221)
• Computershare (0026760753)
• Care4Vouchers (08237175)
• Childcare Choices (50090554698)
• Wider Plan (Kiddivouchers) (CS2019375138
Payment of fees
STAR Academy will consider requests for variation to payment terms on an individual basis. Anyone making these requests should contact a member from the Management Team at the earliest opportunity. Any queries regarding fees should be directed to a member from the Management Team.
If fees are not paid, STAR Academy will write to the parent or carer, requesting payment. If the parent/carer are having difficulty making the payment on time, we recommend a meeting with a member from the Management Team as soon as possible. STAR Academy reserve the right to withdraw its acceptance of a registration application for a child if there are fees outstanding in relation to the previous provision of STAR Academy’s services to that child. Such action will be taken if no satisfactory proposals to clear debt arrears have been made. Withdrawal of acceptance will be implemented without prejudice to STAR Academy’s rights to recover debt arrears which may include the initiation of court action.
Accident Procedures
In case of an accident, my child will be treated by a qualified first aider, and I will be informed promptly. If urgent medical treatment is necessary and I am unavailable, staff may sign consent forms on my behalf as per STAR Academy’s Registration Form.
Confidentiality
Information about my child will be treated as confidential, but I understand that STAR Academy has a legal duty to share information with relevant agencies in cases of child protection concerns.
Behaviour Expectations
I understand that aggressive or abusive behaviour by me or my child towards the Managers and staff is unacceptable and will not be tolerated. I shall at all times treat the Managers and staff of STAR Academy courteously and with respect.